Privacy Policy

Introduction

MAFAR Group Sdn Bhd ("MAFAR Group", "we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit mafar.com.my or engage with our services.

By using our website or submitting your information to us, you consent to the practices described in this policy.

Personal Data We Collect

We may collect the following types of personal data:

Contact & Identity Data

• Full name
• Email address
• Phone number
• Clinic or practice name and address

Professional Data

• Medical registration details (where provided)
• Practice ownership information
• Business goals and interests

Usage Data

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs and device information

Communication Data

• Enquiry and message content submitted via contact forms
• Correspondence records

How We Collect Your Data

We collect personal data through:

• Contact and partnership inquiry forms on our website
• Direct email or telephone communications
• Events, workshops, and training programmes
• Business partnership discussions and meetings
• Cookies and analytics tools on our website

How We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries and partnership applications
• Providing and administering our services and programmes
• Communicating updates, news, and relevant information about MAFAR Group
• Improving our website and service offerings
• Complying with legal and regulatory obligations
• Internal record-keeping and business administration

We will not use your personal data for purposes incompatible with those stated above without your prior consent.

Disclosure of Your Data

We do not sell, rent, or trade your personal data. We may share your data with:

• MAFAR Group subsidiaries — MAFAR Studio, MAFAR Academy, MAFAR Health Tech, and MAFAR Health Care, where relevant to the services you engage with
• Service providers — Third-party vendors who assist in operating our website, conducting business, or servicing you (bound by confidentiality obligations)
• Legal authorities — Where required by Malaysian law, court order, or regulatory requirement

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse site traffic and improve functionality.

You may disable cookies through your browser settings. Please note that doing so may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites including our subsidiary sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing (subject to legal obligations)
• Limit processing of your personal data in certain circumstances
• Enquire about our data protection practices

To exercise any of these rights, please contact us at the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes acceptance of the updated policy.

Contact Us

For any privacy-related enquiries or to exercise your PDPA rights, please contact:

MAFAR Group Sdn Bhd

[email protected] · mafar.com.my